Khanty-Mansiysk (Yugorskaya) regional public organisation of the Free Economic Society of Russia (Deputy head)
Surgut, Russian Federation
In the article the authors present a modern HR technology Employee Experience. The authors present employee experience as a subjective perception of the employee of the organization throughout his/her entire tenure (this design covers the entire life cycle of the employee: from initial hiring and adaptation to possible departure). Objective: to conduct a study of Employee Experience technology as a strategic approach to human resources management aimed at creating conditions for the most effective realization of employee potential and to develop a process model for creating effective employee experience using EJM (employee journey map). Research objectives: to analyze studies devoted to the new paradigm of HR management - Employee Experience, which focuses on the needs and expectations of employees, rather than on formal rules and procedures; to consider the factors influencing the development of positive employee experience; to consider the capabilities of one of the powerful tools that help to form and manage employee experience - Employee journey map (EJM); to develop an Employee journey map template; to develop a process model for implementing EJM in creating effective employee experience. The scientific novelty of the study consists in developing a process model for creating effective employee experience using EJM (employee journey map). Research methods are analysis, synthesis, generalization, deduction, induction.
Employee Experience technology, Employee journey map (EJM), process model for creating effective employee experience using EJM
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