TEAM PERFORMANCE ASSESSMENT AS A TOOL FOR HR STRATEGIC MANAGEMENT WITHIN THE SERVICE SECTOR
Authors:
1.
Russian State University of Tourism and Service
(Vysshaya shkola biznesa, menedzhmenta i prava, Associate Prof.)
Moscow, Russian Federation
Moscow, Russian Federation
Type:
Article
Pages:
from 73
to 81
Status:
Published
Received:
06.05.1905
Accepted:
25.12.2013
Published:
25.12.2013
Language:
Russian
Keywords:
service sector enterprises, service sector personnel development, personnel assessment, team assessment.
Abstract (English):
The Service Sector labour force is seen as critical to and an integral part of the end product as well as a major source of competitive advantage. Team performance assessment is not to be seen as a trivial function of service sector HR management but as a strategic tool for efficiency improvement through setting performance standards/requirements and identifying ways to raise service quality, which is ultimately determined by the expertise and efficiency of the personnel.
The Service Sector labour force is seen as critical to and an integral part of the end product as well as a major source of competitive advantage. Team performance assessment is not to be seen as a trivial function of service sector HR management but as a strategic tool for efficiency improvement through setting performance standards/requirements and identifying ways to raise service quality, which is ultimately determined by the expertise and efficiency of the personnel.
Keywords:
service sector enterprises, service sector personnel development, personnel assessment, team assessment.
service sector enterprises, service sector personnel development, personnel assessment, team assessment.
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2. Veledinskii, V.G., Servisnaia deiatel’nost’ [Service Provision]. Moscow, Knorus Publ., 2010. - p. 176.
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