CUSTOMER FOCUS IN COMPANIES OF THE CONSTRUCTION SECTOR OF THE ECONOMY

I. Demenenko; I. Shavyrina

doi:10.12737/24737

UDC 33 CSCSTI 06.71 Russian Library and Bibliographic Classification 6531

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CUSTOMER FOCUS IN COMPANIES OF THE CONSTRUCTION SECTOR OF THE ECONOMY

Published in Bulletin of Belgorod State Technological University named after. V. G. Shukhov · Volume 2, Issue 3 · Pages 176–181 · Rubric: Economic science

DOI: https://doi.org/10.12737/24737

Received: 21.02.2017 Accepted: 21.02.2017 Published: 21.02.2017 Language of publication: RUS

Authors

I. Demenenko

I. Shavyrina

I. Demenenko

I. Shavyrina

ABSTRACT

Transformation of socio-economic relations, the accelerated development of production systems, introduction of innovative technologies, the development of the economy of excess supply, the reorientation of the development strategy of the organization in a situation of unstable market necessitates the introduction of the company´s customer-oriented approach. This approach is seen as a particular concept of the construction business, including the complex of the actions directed on satisfaction and shaping customer needs (end users and Resellers), implemented at all levels and focused on innovative (proactive) development with the aim of achieving a sustainable competitive advantage.

KEYWORDS

customer focus, management, construction sector, personnel, efficiency, competitiveness.

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GOST

Demenenko I., Shavyrina I. CUSTOMER FOCUS IN COMPANIES OF THE CONSTRUCTION SECTOR OF THE ECONOMY // Bulletin of Belgorod State Technological University named after. V. G. Shukhov. 2017. no. 3. pp. 176-181. DOI: https://doi.org/10.12737/24737. (Date of access 14.10.2026).

MLA

I. Demenenko, Shavyrina I.. "CUSTOMER FOCUS IN COMPANIES OF THE CONSTRUCTION SECTOR OF THE ECONOMY." Bulletin of Belgorod State Technological University named after. V. G. Shukhov 2.3 (2017): 176-181. DOI: https://doi.org/10.12737/24737.

APA

Demenenko I., Shavyrina I. (2017). CUSTOMER FOCUS IN COMPANIES OF THE CONSTRUCTION SECTOR OF THE ECONOMY. Bulletin of Belgorod State Technological University named after. V. G. Shukhov, 2(3), 176-181. https://doi.org/10.12737/24737

Chicago

I. Demenenko, Shavyrina I.. "CUSTOMER FOCUS IN COMPANIES OF THE CONSTRUCTION SECTOR OF THE ECONOMY." Bulletin of Belgorod State Technological University named after. V. G. Shukhov 2, no. 3 (2017): 176-181. https://doi.org/10.12737/24737.

WIKI

{{cite journal | author = Demenenko I., Shavyrina I. | title = CUSTOMER FOCUS IN COMPANIES OF THE CONSTRUCTION SECTOR OF THE ECONOMY | journal = Bulletin of Belgorod State Technological University named after. V. G. Shukhov | year = 2017 | volume = 2 | issue = 3 | pages = 176-181 | doi = 10.12737/24737 }}

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