student
The specific features of personnel management at hospitality industry’ enterprises have been identified and formulated in the article. Since personnel is a key multifunctional resource in the hotel business, the research analyses in close-up how the specificity of HR-management is manifested in the personnel management’s functions in hotels. The identified specific features define the characteristics of business processes in the hotel industry and reveal the mechanisms for improving the personnel management system. The factors having a direct impact on the characteristics of personnel management, the labor market in the hotel industry and the cause-and-effect relationships of influence will receive attention in the authors’ further research. HR managers, specialists interacting with human resources, undergraduate and postgraduate students specializing in Management will benefit from studying this material, as it will deepen their professional knowledge and competencies in the field of understanding the features of personnel and human resources management at the hospitality industry establishments.
personnel management, features, hotel industry, HR management
1. Head Hunter (statistika rynka truda) [Head Hunter (labor market statistics)]. Available at: https://stats.hh.ru/republic_of_crimea (accessed 24 December 2020).
2. Aleynik A.A. Osnovnye sovremennye tendentsii i problemy hr-deyatel'nosti [Main modern trends and problems of hr-activity]. Liderstvo i menedzhment [Leadership and management]. 2019, V. 6, I. 1, pp. 9-16. Doi:https://doi.org/10.18334/lim.6.1.40116
3. Dasaeva A. I. Spetsifika upravleniya personalom v sfere gostinichnogo biznesa [Specificity of personnel management in the hotel business]. Traditsionnoe, sovremennoe i perekhodnoe v usloviyakh modernizatsii rossiyskogo obshchestva [Traditional, modern and transitional in the context of modernization of Russian society]. 2017, pp. 34-37. Available at: https://elibrary.ru/download/elibrary_29017035_57652871.pdf
4. Kondrat'ev V., Lunev Yu.A. HR-inzhiniring [HR-engineering]. Available at: https://marketing.wikireading.ru/8156
5. Kruglov D.V. Vliyanie digital-tekhnologiy na kachestvo chelovecheskikh resursov [The influence of digital technologies on the quality of human resources]. Ekonomika truda [Labor Economics]. 2018, V. 5, I. 4, pp. 951-958. Doi:https://doi.org/10.18334/et.5.4.39631
6. Mel'nikova L.N. Tseli i metody primeneniya kontseptsii «sozdaniya obshchikh tsennostey» i ee vliyanie na trudovye aspekty [Goals and methods of applying the concept of "creating common values" and its impact on labor aspects]. Ekonomika truda [Labor Economics]. 2019, V. 6, I. 1, pp. 15-22. Doi:https://doi.org/10.18334/et.6.1.39770.
7. Morozov M.A., Morozova N.S. Osobennosti podgotovki kadrov dlya industrii turizma i gostepriimstva v usloviyakh perekhoda k tsifrovoy ekonomike [Peculiarities of personnel training for the tourism and hospitality industry in the context of the transition to a digital economy]. Professorskiy zhurnal. Seriya: rekreatsiya i turizm [Professor's journal. Series: recreation and tourism]. 2019, I. 4, pp. 3-14. Available at: https://profsobranie.ru/assets/files/2020
8. Nguen T.B.K. Osobennosti tekhnologii upravleniya personalom na predpriyatiyakh industrii servisa i turizma [Features of personnel management technology at enterprises of the service and tourism industry]. A posteriori. 2017, I. 4, pp. 6-8. Available at: https://elibrary.ru/download/elibrary_29068931_99454476.pdf
9. Oblachnaya CRM dlya rekrutmenta ot komandy hh.ru [Cloud CRM for recruitment from the hh.ru team]. Available at: https://talantix.ru/promo
10. Oborin M.S., Shostak M.A. Evolyutsiya sistem upravleniya predpriyatiyami gostinichnoy industrii [Evolution of management systems for enterprises in the hotel industry]. Servis v Rossii i za rubezhom [Service in Russia and abroad]. 2019, V. 13, I. 4 (86). Available at: https://www.elibrary.ru/item.asp?id=42307140
11. Osnovnye trendy v HR na 2020 god [Main trends in HR for 2020]. Executive.ru [Executive.ru]. Available at: https://www.e-xecutive.ru/career/hr-management/1991585-osnovnye-trendy-v-hr-na-2020-god (accessed 31 May 2020).
12. Skabeeva L.I., Dukhovnaya L.L. Sovremennye aspekty i trendy podgotovki kadrov dlya gostinichnoy otrasli [Modern aspects and trends of personnel training for the hotel industry]. Servis v Rossii i za rubezhem [Service in Russia and abroad]. 2019, V. 13, I. 1 (83).
13. Tregulova N.G. Malye i srednie formy khozyaystvovaniya: personal i osobennosti upravleniya [Small and medium-sized businesses: personnel and management features]. Ekonomika, predprinimatel'stvo i pravo [Economics, entrepreneurship and law]. 2020, V. 10, I. 3, pp. 649-658. Doi:https://doi.org/10.18334/epp.10.3.100710.
14. Shevyakova A.L., Petrenko E.S., Urazbekov A.K. Razvitie kompetentsiy dlya Industrii 4.0: kvalifikatsionnye trebovaniya i resheniya [Development of competencies for Industry 4.0: qualification requirements and solutions]. Voprosy innovatsionnoy ekonomiki [Issues of innovative economics]. 2020, V. 10, I. 1, pp. 85-102. Doi:https://doi.org/10.18334/vinec.10.1.100690.
15. Shepelev M.I., Serikov V.V. Innovatsionno-orientirovannyy podkhod k upravleniyu trudovymi resursami [Innovation-oriented approach to labor resources management]. Ekonomika truda [Labor Economics]. 2019, V. 6, I. 1, pp. 113-124. Doi:https://doi.org/10.18334/et.6.1.39887.
16. Shostak M.A. Hr-digital: osnovnye napravleniya ispol'zovaniya tsifrovykh tekhnologiy v upravlenii chelovecheskimi resursami gostinichnykh predpriyatiy [Hr-digital: the main directions of using digital technologies in the management of human resources of hotel enterprises]. Povyshenie konkurentosposobnosti sotsial'no-ekonomicheskikh sistem v usloviyakh transgranichnogo sotrudnichestva regionov [Increasing the competitiveness of socio-economic systems in the conditions of cross-border cooperation of regions]. 2020, pp. 160-161. Available at: https://www.elibrary.ru/item.asp?id=44168675
17. Yakovleva M.A. Vliyanie tsifrovoy ekonomiki na rynok truda [The impact of the digital economy on the labor market]. Upravlencheskiy i servisnyy potentsial tsifrovoy ekonomiki: problemy i perspektivy [Management and service potential of the digital economy: problems and prospects]. 2020, pp. 208-211. Available at: https://www.elibrary.ru/item.asp?id=43114502
