This article examines the ethical aspects of using artificial intelligence in marketing amid the accelerated adoption of generative models, automated targeting, and synthetic content. It argues that AI in marketing is not only a tool for improving communications effectiveness but also a source of systemic risks: privacy violations, manipulative influence, discrimination against consumer groups, opaque decision-making, the substitution of machine-based trust for human trust, and the blurring of responsibility between the client, developer, platform, and agency. Based on an analysis of international principles of responsible AI, regulations, AI governance standards, and industry research from 2021 to 2026, this article proposes a model for the ethical framework of AI marketing. This model includes a legal basis for data processing, transparency of algorithmic influence, data quality control, discriminatory effects assessment, labeling of synthetic content, human oversight, and vendor auditing. It concludes that competitive advantage in future marketing will be determined not by the most aggressive personalization, but by a company’s ability to combine technological precision with demonstrable respect for consumer autonomy.
artificial intelligence, marketing, ethics, personal data, personalization, generative AI, targeting, consumer trust, AI risk management
1. Federal'nyy zakon Rossiyskoy Federacii ot 27.07.2006 № 152-FZ «O personal'nyh dannyh» // Konsul'tantPlyus [Elektronnyy resurs]. — URL: https://www.consultant.ru/document/cons_doc_LAW_61801 (data obrascheniya: 01.05.2026).
2. Ukaz Prezidenta RF ot 10.10.2019 № 490 (red. ot 15.02.2024) «O razvitii iskusstvennogo intellekta v Rossiyskoy Federacii» // Konsul'tantPlyus [Elektronnyy resurs]. — URL: https://www.consultant.ru/ document/cons_doc_LAW_335184 (data obrascheniya: 01.05.2026).
3. GOST R ISO/MEK 42001-2024. Iskusstvennyy intellekt. Sistema menedzhmenta [Elektronnyy resurs]. URL: https://files.stroyinf.ru/Index/83/83893.htm (data obrascheniya: 01.05.2026).
4. Zalihina K.A. Razvitie klientskogo servisa kak osnova zarozhdeniya sistemy elektronnoy kommercii [Tekst] / K.A. Zalihina, T.N. Sakul'eva // Vestnik universiteta. 2021. — № 9. — S. 81–86. DOI: https://doi.org/10.26425/1816-4277-2021-9-81-86
5. Bogdanova M.V. Etika primeneniya iskusstvennogo intellekta v cifrovom marketinge [Tekst] / M.V. Bogdanova, V.G. Bogdanova, A.V. Aleksandrova // Upravlencheskiy uchet. — 2024. — № 12. — S. 68–74.
6. OECD. AI Principles. 2024 [Elektronnyy resurs]. URL: https://www.oecd.org/en/topics/sub-issues/ai-principles.html (data obrascheniya: 01.05.2026).
7. UNESCO. Recommendation on the Ethics of Artificial Intelligence. 2021 [Elektronnyy resurs]. URL: https://www.unesco.org/en/artificial-intelligence/recommendation-ethics (data obrascheniya: 01.05.2026).
8. Regulation (EU) 2024/1689 of the European Parliament and of the Council of 13 June 2024 laying down harmonised rules on artificial intelligence [Elektronnyy resurs]. URL: https://eur-lex.europa.eu/eli/reg/2024/1689/oj/eng (data obrascheniya: 01.05.2026).
9. NIST. Artificial Intelligence Risk Management Framework (AI RMF 1.0). 2023 [Elektronnyy resurs]. URL: https://www.nist.gov/itl/ai-risk-management-framework (data obrascheniya: 01.05.2026). DOI: https://doi.org/10.6028/NIST.AI.100-1.jpn
10. Stanford University Human-Centered Artificial Intelligence. Artificial Intelligence Index Report 2024 [Elektronnyy resurs]. URL: https://hai.stanford.edu/ai-index/2024-ai-index-report (data obrascheniya: 01.05.2026).
11. Cisco. Consumer Privacy Survey 2024 [Elektronnyy resurs]. URL: https://www.cisco.com/c/en/us/about/trustcenter/consumer-privacy-survey.html (data obrascheniya: 01.05.2026).
12. McKinsey & Company. The State of AI: Global Survey 2025 [Elektronnyy resurs]. URL: https://www.mckinsey.com/capabilities/quantumblack/our-insights/the-state-of-ai (data obrascheniya: 01.05.2026).
13. Salesforce. State of Marketing Report: Tenth Edition [Elektronnyy resurs]. URL: https://www.salesforce.com/marketing/resources/state-of-marketing-report (data obrascheniya: 01.05.2026).
14. Deloitte. Digital Consumer Trends 2024: Generative AI [Elektronnyy resurs]. URL: https://www.deloitte.com/uk/en/Industries/tmt/research/digital-consumer-trends-2024-genai.html (data obrascheniya: 01.05.2026).
15. Federal Trade Commission. FTC Announces Crackdown on Deceptive AI Claims and Schemes. 2024 [Elektronnyy resurs]. URL: https://www.ftc.gov/news-events/news/pressreleases/2024/09/ftc-announces-crackdown-deceptive-aiclaims-schemes (data obrascheniya: 01.05.2026).
16. IAPP. AI Governance Profession Report 2025 [Elektronnyy resurs]. URL: https://iapp.org/resources/article/ai-governance-profession-report (data obrascheniya: 01.05.2026).
17. PwC. Quantifying the value of Responsible AI. 2025 [Elektronnyy resurs]. URL: https://www.pwc.com/gx/en/issues/technology/measuring-responsible-ai-value.html (data obrascheniya: 01.05.2026).



