QUALITY MONITORING OF DELIVERY OF PHYSICAL SERVICES FOR THE DIFFERENT STUDENT BODY
Abstract and keywords
Abstract (English):
In this study, the physical exercises were considered from the standpoint of ensuring the quality of sports and sports services that require substantial changes in the content of educational and training process. Of the greatest importance for students of secondary schools at physical training lessons were indicators of interaction with teachers, for pupils of high-school and lyceum students – the characteristics of the performance and reliability of the learning process. Students of secondary schools, who exercise in the sports sections, mark off the indicators of duration of training and self-study, and lyceum students and pupils of high-school are more focused on the choice of training facilities and the duration of the training sessions. The requirements of involved in Youth Sports School students primarily related to enhancing the effi ciency of the training process. Comparison of generalized indices of quality of fi tness and sports services of the diff erent school enrolment showed marked features of competitiveness: the older the students, the more requirements are placed on the quality of physical culture and sports services. The degree of satisfaction of physical culture and sports services provided by secondary schools and further education institutions, were signifi cantly diff erent in levels of claims of students. This discrepancy of indices indicated that teachers were trying to attract students to physical culture and sports mainly through coercion.

Keywords:
monitoring, students, sports and sports facilities, the quality of services.
Text

В настоящее время очевиден кризис физической культуры учащейся молодежи: многие ученики имеют низкий уровень физического состояния, им не интересны занятия физическими упражнениями, учебные и тренировочные занятия в основном неэффективны, а их содержание не отвечает ожиданиям преподавателей и самих обучающихся.

Для разрешения перечисленных проблем рассмотрим занятия физическими упражнениями с позиций качества предоставления физкультурно-спортивных услуг.

Были проведены следующие действия и операции:

  • определены двигательные потребности и требования обучающихся к содержанию занятий;
  • разработаны критерии оценки качества предоставления физкультурно-спортивных услуг;
  • проанализирована полученная информация и устранены ошибки, внесены коррективы в параметры физкультурно-спортивной деятельности.

Качество физкультурно-спортивных услуг в средних общеобразовательных учреждениях и учреждениях дополнительного образования спортивного профиля определялось по степени их соответствия требованиям государственного образовательного стандарта, важности потребностей для обучающихся.

References

1. Kopaneva I.N. Kak izmerit’ udovletvorennost’ potrebitelya [How to measure customer satisfaction]. Methods of Quality Management. 2003, I. 6, pp. 21-26. (in Russian)

2. Kudinova V.A. Sistema menedgmenta kachestva v sfere fi zicheskoy kulturi i sporta [The quality management system in the sphere of physical culture and sports]. Volgograd, VGSKHA Publ., 2011. 152 p. (in Russian)

3. Matveev A.P., Petrova T.V. Ocenka kachestva podgotovki vipusknikov osnovnoi schkoli po fi zicheskoy kulture [Assessment of the quality of graduates of the basic school of physical culture]. Moscow, Drofa Publ., 2000. 174 p. (in Russian)

4. Posileh E. Kriterii kachestva fi zicheskoy kulturi v evropeiskoy perspektive [The quality criteria of physical training in a European perspective]. Physical culture: education, education, training. 2006, I. 3, pp. 49-54. (in Russian)

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