Abstract and keywords
Abstract (English):
The article deals with the problem of "poor level of quality of passenger service on the city road passenger transport using the chart investigation of Ishikawa. Problem analysis to ensure the quality of passenger transport performed by social, technical, economic, organizational directions

Keywords:
quality, issue, transportation, passengers, chart, transport
References

1. Gudkov V.A. Passazhirskie avtomobil´nye perevozki: ucheb.dlya vuzov/ V.A. Gudkov. A.B. Mirotin, A.V. Vel´mozhin, S.A. Shiryaev; pod red. V.A. Gudkova - M.: Goryachaya liniya - Telekom, 2004. - 448 s.

2. Tyurin A.S. Analiz kachestva perevozok na gorodskom passazhirskom avtomobil´-nom transporte (na primere g. Ul´yanovska) / Tyurin A.S., Epifanov V.V.// Avtotransportnoe predpriyatie. - 2013. - № 9. - S. 31-32.

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