Nizhniy Novgorod, Nizhny Novgorod, Russian Federation
Nizhniy Novgorod, Russian Federation
The article presents the results of experimental work on testing a program of psychological assistance in the formation of loyalty of employees of commercial organizations. The paper presents a theoretical idea of the loyalty of employees of commercial companies, selects diagnostic tools to determine the level of loyalty, describes the results of testing the loyalty formation program. The presence of a correlation between the level of loyalty of employees of a commercial organization and the characteristics of labor motivation of employees, the degree of satisfaction with work and the attractiveness of the employer was confirmed. The effectiveness of the developed psychological assistance program for increasing the level of loyalty of company employees has been proved.
psychological assistance, loyalty, employees, commercial companies, motivation, satisfaction
1. Allen N. J., Meyer J. P. Affective, Continuance, and Normative Commitment to the Organization: An Examination of Construct Validity // Journal of Vocational Behavior. 1996. Vol. 49.
2. Allen N. J., Meyer J. P. Construct Validation in Organizational Behavior Research: The Case of Organizational Commitment // Problems and Solutions in human assessment. Norwell, MA: Kluwer Academic Publishers, 2010.
3. Buchanan B. Building organizational commitment: The socialization of managers in work organizations // Administrative Science Quarterly. 1974. Vol. 19;
4. Buchanan V. Building organizational commitment: The socialization of managers in work organizations // Administrative Science Quarterly. 1974. Vol. 19. P. 533-546.
5. Goman S. K. The New Loyalty Compact: Organization-Employee Loyalty is Reborn. - Linkage Incorporated. www.linkageinc.com
6. Jaros S. J., Jermier J. M. Effects of continuance, affective, and moral commitment on the with drawal process: an evaluation of eight structural equation models // Academy of Management Journal. 1993. Vol. 36.
7. Kanter R. M. Commitment and social organization: A study of commitment mechanisms in Utopian communities // American Sociological Review 1968. Vol. 33.
8. Kanter R. M. Commitment and social organization: A study of commitment mechanisms in Utopian communities // American Sociological Review. 1968. Vol. 33.
9. McElroy J. C., Morrow R. S., Laczniak R. N. External organizational commitment //Human Resource Management Review. 2001. Vol. 11.
10. Randall D. M., Fedor D. V., Longnecker S. O. The behavioral expression of organizational commitment // Journal of Vocational Behavior. - 1990. - Vol. 36;
11. Antonova N.V. Social'no-psihologicheskij klimat v organizaciyah s razlichnym tipom korporativnoj kul'tury // Sovremennye tekhnologii upravleniya. 2014. №1(37). S.1-7.
12. Grishina A.V., Volkova E.N. Effektivnost' mezhdisciplinarnyh komand v zavisimosti ot lichnostnyh osobennostej i proforientacionnoj kompetentnosti vhodyashchih v neyo specialistov // Vestnik Mininskogo universiteta. 2016. № 4.
13. Docenko E. V. Izmerenie priverzhennosti personala kompanii s pomoshch'yu oprosnoj metodiki // Materialy IV Vserossijskoj nauchno-prakticheskoj konferencii «Psihologiya biznesa: upravlenie personalom v gosudarstvennyh organizaciyah i kommercheskih strukturah». Ch. 2. SPb.: GP «IMATON», 2011
14. Magura M. I., Kurbatova M. B. Sovremennye personal-tekhnologii. Glava 9. Organizacionnaya priverzhennost' // Upravlenie personalom. 2001. N°. 6
15. Pochebut L. G. Ocenka loyal'nosti sotrudnika k organizacii. Praktikum po psihologii menedzhmenta i professional'noj deyatel'nosti:/ Pod red. G. S. Nikiforova, M. A. Dmitrievoj, V. M. Snetkova. SPb.:Rech', 2001.
16. Pochebut L. G., Chiker, V. A. Organizacionnaya social'naya psihologiya: Uchebnoe posobie. SPb.: Izd-vo «Rech'», 2015
17. Sidorenko E. V. Priverzhennost' organizacii. - Shkola menedzherov «ARSENAL» http://www.arsenal-hr.ru/library/35
18. Sushko V.A. Social'no-psihologicheskij klimat kak instrument vliyaniya na social'nuyu effektivnost' kommercheskih organizacij//Sociologiya. 2018. № 1. S. 77-86.
19. Chistyakova T. N., Moiseenko N. V. O loyal'nosti, organizacionnyh konfliktah i razvitii organizacii (zametki na polyah issledovaniya). - Novaya perspektiva.- 2016. http://www.rekruting.ru/pochitat.html7s339
