Scientific Research and Development. Russian Journal of Project ManagementScientific Research and Development. Russian Journal of Project ManagementНаучные исследования и разработки. Российский журнал управления проектами2587-62791542310.12737/24637Методология управления портфелями, программами и проектамиPortfolio, programs and projects management methodologyМетодология управления портфелями, программами и проектамиOpen Programme Stakeholders’ Expectations – Is It Possible to Manage?Ожидания стейкхолдеров открытой программы - можно ли ими управлять?ЯковлеваАнна ЮрьевнаYakovlevaAnna Yur'evnaayakovleva@hse.ru
кандидат экономических наук;
candidate of economic sciences;
ПисаренкоО. А.PisarenkoO. A.Olesya.pisarenko@gmail.comНациональный исследовательский университет «Высшая школа экономики»National Research University Higher School of Economics0505190505051905611524https://naukaru.ru/en/nauka/article/15423/view
В статье исследованы вопросы управления ожиданиями стейкхолдеров в контексте управлениями реализацией бенефитов открытой программы. Выявлено, что бенефиты программы значительно связаны с ожиданиями стейкходеров, а, для открытой программы, бенефиты и ожидания фактически совпадают. Это объясняется тем, что в открытой программе стейкхолдеры, зачастую, сами определяют беннефиты. На основании данного вывода в статье сформулированы рекомендации по интеграции управления бенефитами программы с учетом ожиданий стейкхолдеров в программное управление, что включает принципы управления, специфику процессов управления, особенности предметных областей и набор документов.
Problems of open programmes stakehoders’ expectations, connected with benefit realization management (BRM) are considered in the article. It is revealed that programmes benefits are significantly connected with stakeholders expectations, in case of open proramme they even coincide. It is explained by the fact, that open programme stakeholders often define benfits on their own. Basing on this conclusion, recommendations directed towards integration of BRM (including stakeholders expectation) in programme management are presented. The recommendations include principles of coordination, specifics of subject area and set of documents.
Программное управление считается одним из наиболее актуальных и востребованных направлений менеджмента, так как помогает решить задачи, связанные с планированием, координацией и контролем реализации программ в окружающей динамичной среде. Сегодня программное управление используется в различных сферах — и в бизнесе, и в образовании, и в государственной сфере, и во многих других областях. Актуальность применения программного подхода объясняется возможностью решения масштабных задач, стоящих перед исполнителями, когда инструменты проектного управления не позволяют в полной мере учитывать контекст и специфику программ.
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