%0 Journal Article %T Organizational, Economic and Managerial Solutions for the Development of Retail Services of Retail Chains Based on the Implementation of a Customer Loyalty Management System %A Yakhontova, I.M. %A Nilova, N.M. %K retail chains, customer loyalty system, customer focus, management, information system, CRM system, management decision, efficiency improvement, implementation %J Scientific Research and Development. Economics of the Firm %D 2023 %N 12 %P 6 %I INFRA-M Academic Publishing LLC.