TY JOUR TI Management decision-making methods based on queuing theory tools KW methods KW management decision making KW optimization of performance indicators KW queuing theory JO Journal of Management Studies AU Tebekin, A.V. AU Mitropol'skaya-Rodionova, N.V. AU Horeva, A.V. PY 2019 IS 5 PB INFRA-M Academic Publishing LLC.