%0 Journal Article %T Technique of an assessment of quality of service of the population city passenger transport %A Tlegenov, B.. %K quality assessment, factorial analysis, cluster analysis, serial regression %J Modeling of systems and processes %D 2014 %N 6 %P 3 %I FSBE Institution of Higher Education Voronezh State University of Forestry and Technologies named after G.F. Morozov