@article{Nevostruev2018managing,
author={Nevostruev, P.Y. and Musatova, Z.B.},
title={Managing the Lifelong Value of Customers Through Increased Satisfaction with Quality and Speed of Feedback},
journal={Scientific Research and Development. Economics of the Firm},
publisher={INFRA-M Academic Publishing LLC.},
year={2018},
pages={44-49},
volume={7},
issue={1},
}