TY JOUR TI Criteria of satisfaction with quality of educational service KW high educational establishment KW satisfaction of concumers KW quality of educational services. JO Actual directions of scientific researches of the XXI century: theory and practice AU Makareva, E.A. AU Orekhova, N.. PY 2014 IS 2 PB FSBE Institution of Higher Education Voronezh State University of Forestry and Technologies named after G.F. Morozov