TY  JOUR
TI  
KW  etiquette
KW  speech etiquette
KW  management
KW  confl ictogenity
KW  criticism
KW  rejection
KW  appeal
JO  Management of the Personnel and Intellectual Resources in Russia
AU  Kalyugina, S..
AU  Belashova, L..
PY  2016
IS  5
PB  INFRA-M Academic Publishing LLC.