кандидат экономических наук;
candidate of economic sciences;
Разработана концепция управления бизнес-процессами на основе принципов самоорганизации, определены экономические инструменты управления, отражающие элементы синергетики: аттрактор, флуктуацию, фрактал, точку бифуркации. Разработана психолого-экономическая имитационная модель зависимости производительности труда от уровня эмоционального состояния, что позволит повысить эффективность стратегического и операционного планирования, а ИТ-специалистам разрабатывать качественные информационные сервисы.
The importance of research aimed at developing the management concept of business-processes on the basis of the principles of synergy from the scientific-theoretical point of view is caused by the absence of design ways in modern methodology, reengineering and automation of business-processes allowing to con-sider the economic entity as a dissipative structure. From the scientific and practical point of view the urgency of research is caused by necessity of commer-cial and non-commercial organizations forthe system of tested techniques and information management systems of business processes of socio-economic systems in the context of task support formed by the automated system to the person and also tasks like "person-person". The author has developed the management con-cept of business-processes on the basis of self-organization principles, defined the economic man-agement tools reflecting elements of synergy: attractor, fluctuation, fractal, bifurcation point. The common notation system of a broadened management concept of business-processes is devel-oped, and also the psycho-economic simulation model of labor productivity dependence on the level of emo-tional state is developed that will allow to increase effi-ciency of strategic and operational planning, and to develop high-quality information services by IT spe-cialists.